We once had a dispute with a phone company over a huge bill: I’m sure you can relate to the frustration. Fortunately, we were able to resolve it in our favour, partly because we’d kept detailed notes of all the interactions we’d had with them.
This is something my husband taught me to do. Whenever he speaks to someone on the phone at work, he always writes down the date and the name of the person he spoke to, and what was agreed to. Then later, when things invariably go wrong, he’s got a record of what’s been promised and he can call people to account. This is essential when dealing with any beauraucracy, where the left hand doesn’t always know what the right hand is doing.
My mum has always kept a special book for phone records. Whenever she needs to make a call, she grabs her book and it instantly reminds her of the dealings she’s had with people. Now I have a book like this too, and I record each call on a separate page, so I can tear it out later and file it if necessary. It helps if all your notes are in the same place, and this A5 size is easy to carry around if you are expecting a call when you are out and about.
See mum? I do listen to what you say!
More from this series:
- Organised Habit #1: write lists
- Organised Habit #2: carry a notebook and pen
- Organised Habit #4: leave yourself a starting point
- Organised Habit #5: keep a stack of blank cards